Return & Replacement Policy โ Lafangar
At Lafangar, every mobile cover is custom-made with care. As most of our products are personalized and made-to-order, we do not accept returns for change of mind. However, we are fully committed to offering a quick and hassle-free replacement if there is a genuine issue with your order.
Our goal is simple โ you receive exactly what you ordered, in perfect condition.
โ Replacement Eligibility
We offer free replacements in the following cases:
Incorrect Product Delivered
If you receive a wrong phone model, wrong design, or incorrect item.
Damaged or Defective Product
If the product arrives broken, scratched, misprinted, or damaged during shipping.
Manufacturing or Fitting Issue
โ Not Eligible for Replacement
Replacement will not be applicable in the following cases:
Wrong phone model selected by the customer
Incorrect image uploaded for customization
Minor color variation due to screen brightness differences
Damage caused after use
We request customers to double-check their phone model and uploaded image before placing the order.
If the cover does not fit your phone due to our sizing error.
๐ Replacement Request Process
To request a replacement:
Contact us within 48 hours of delivery
Share clear images of the product
An unboxing video is strongly recommended for faster approval
You can reach us via:
๐ฌ WhatsApp Support : 7011156623
Once verified, we will process your replacement.
๐ Replacement Shipping
Replacement will be shipped within 3โ7 business days
No need to return the damaged item (unless specifically requested)
If the same product is unavailable, we may offer:
Alternative design
Store credit
Discount voucher
๐ฐ Refund Policy
As all products are custom-made, we do not offer refunds. Replacement or store credit will be provided in eligible cases.
๐ณ For COD Orders (Custom Photo Orders)
A partial advance payment of โน45 is required to confirm COD orders.
The remaining amount is payable at delivery.
If the order is refused at delivery, the advance amount is non-refundable.
๐ค Our Promise
We care about your experience. Our support team is always ready to assist you and ensure a smooth shopping journey.
If you face any issue, weโre just a message away.
๐ฌ WhatsApp Support : 7011156623